Frequently Asked Questions
Everything you need to know about your Poupette St Barth shopping experience.
How do I determine my size in Poupette St Barth designs?
Most of our pieces are designed with a relaxed, boho-chic fit. We recommend consulting our detailed Size Guide found on each product page, which provides specific measurements for bust, waist, and length to ensure the perfect fit.
What is your return policy for international orders?
We accept returns within 30 days of the delivery date. Items must be in their original condition, unworn, unwashed, and with all tags attached. Please note that return shipping costs for international orders are the responsibility of the customer.
How should I care for my handmade garments?
To preserve the delicate fabrics and vibrant prints of your Poupette St Barth pieces, we recommend hand washing in cold water with mild detergent and hanging to dry in the shade. Avoid machine drying or bleaching.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the US and Europe. International shipping times vary by destination but generally range from 7-14 business days. You will receive a tracking number via email once your order ships.
Are your fabrics sustainably sourced?
We are committed to quality and craftsmanship. Many of our collections utilize eco-friendly viscose and natural fibers, and our unique prints are created using traditional techniques to minimize waste and ensure longevity.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. For flexible payment options, we also offer Klarna and Afterpay in select regions.